If you are unable to attend a course
If you are unable to attend an instructor-led training course for which you have registered, you may send a substitute free of charge. If you cannot send a substitute or otherwise need to cancel your class registration, please provide written notice to the PES Training Coordinator via e-mail at training@pes-it.com or by fax at 781.998-2405. Cancellation credits as follows:

• 15 days or more prior to the class start date will receive 100% credit toward a future class
• 11 to 14 days prior to the class start date will receive a 75% credit
• 6 to 10 days prior to the class start date will receive a 50% credit
• Credit is not available for cancellation requests received 5 (five) days or less prior to the class start date.
• Credits are good for 1 year from the date of receipt.

Should PES cancel a class
PES reserves the right to cancel a training class due to insufficient enrollment, inclement weather, or other events beyond our control. In the unlikely event a class is cancelled, we will notify you as soon as possible. You may choose to receive a full refund of your registration fees or credit toward another class. PES will not be responsible for any cancellation costs you incur, such as airline tickets and hotel reservations.